The following information is supplied from the website GuestDiary.com (www.guestdiary.com)

KEY ACCOUNT & SALES MANAGER POSITION

Who Are AccuBook (T/A GuestDiary.com)

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Established in 2002 and based in Donegal Town, Co. Donegal, AccuBook LTD (T/A GuestDiary.com) currently build and sell software tools to the Hospitality industry in Ireland, UK, France and Vietnam.

Our core product offering is an all-in-one cloud-based software solution called GuestDiary.com (www.guestdiary.com) which we build completely in-house in Donegal Town.
The GuestDiary.com product suite includes…
  1. A Cloud Based front desk solution for small to medium sized Hotels & Guesthouses
  2. A Channel Manager product to allow hotels to connect to a wide array of OTA (online travel agent) channels
  3. Booking engine technology for Hotels & Guesthouses
  4. Modern responsive & multilingual Website solutions, with a bespoke CMS (content management system) backend
  5. Marketing support & services to Hotels & Guesthouses

Key Account & Sales Manager Position

Position Overview

AccuBook LTD (T/A GuestDiary.com) are now seeking a skilled & experienced Key Account & Sales Manager to join our expanding sales team in Donegal Town, Co. Donegal.

The successful candidate will oversee relationships with the company’s existing Hotel, Guesthouse and B&B customers, providing support, and mentoring customers on all aspects of the hospitality business as required.

You will be responsible for acquiring new customers within the Irish and UK markets.

You will be a proven software or IT sales professional, responsible for developing sales plans and utilising both online and offline sales tools to increase our customer base and brand awareness.

The ideal candidate will have outstanding communication skills, be confident and self-sufficient in building strong relationships with existing and new customers.
Key Responsibilities
  • Developing and sustaining solid relationships with our existing customers.
  • Addressing and resolving customer queries by phone, email, onsite and via any other channels.
  • Developing a complete understanding of customer needs and proposing solutions.
  • Expanding relationships with existing customers.
  • Acquiring new customers in the Irish and UK Markets.
  • Meet sales targets and contribute to team targets.
  • Carry out cold calling to create interest in products and services.
  • Devising sales plans, and actively contributing to the sales process.
  • Develop an in-depth understanding of all software products developed by the company.
  • Actively provide feedback on our software products and contribute to the further development of all software products.
  • Travel as required, to facilitate sales and marketing of our products.
  • Market and promote a portfolio of our products by writing and designing sales literature and attending industry events.

The Ideal Candidate Will Have

  • Experience in a software or IT sales environment, with a proven track record in a sales environment.
  • Examples of ability to increase sales in a previous position.
  • Be very self-motivated and organised.
  • Be willing to travel as required.
  • A Bachelor's degree in Sales, Marketing, Technology, or related field.
  • Experience with (but not limited to) online marketing & sales tools such as, Google AdWords, Facebook Marketing, Mailchimp.
  • Proven experience in key account management.
  • The ability to build a rapport with our customers through excellent communication skills.
  • The ability to handle multiple client accounts as required.
  • An understanding of room sales concepts & marketing practices within the Hotel/Hospitality sector.
  • A broad understanding of the various software products used within the Hotel/Hospitality sector, to include:
    • Hotel Front Desk Software (Property Management Systems)
    • Channel Manager Software
    • Booking Engine technology & concepts
    • Website technology with some CMS (content management system) experience
  • Proficiency in all Microsoft Office applications.
  • Some experience in graphic design packages (Adobe Photoshop, InDesign) would be an advantage.
  • Strong negotiation and leadership skills.
  • Exceptional customer service skills.
  • Outstanding verbal and written communication skills.
  • A full clean driver’s licence.

How to Apply

Prospective candidates may apply in writing for this position by emailing an up to date CV to info@accubook.net no later than 5:30pm on Friday 27th November 2020.

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